Privacy
Policy
Clear practices. Responsible data use.
No unnecessary surprises.
This Privacy Policy explains how MyPixelHosting collects, uses, stores, and protects personal information when you visit our website, create an account, purchase services, or contact our team.
Last Updated: August 27, 2026
INTRODUCTION
MyPixelHosting respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used, when it may be shared, and the choices available to you.
This policy applies to information collected through:
- MyPixelHosting websites
- Our Client Area
- Hosting and domain services
- Contact forms
- Support tickets
- Live chat
- Billing and account interactions
- Other services provided directly by MyPixelHosting
Throughout this policy, “MyPixelHosting,” “we,” “us,” and “our” refer to MyPixelHosting.
01. Information We Collect
The information we collect depends on how you interact with MyPixelHosting.
We may collect information you provide directly, including:
- Full name
- Business or company name
- Email address
- Phone number
- Billing address
- Account login information
- Domain registration information
- Support requests
- Contact form submissions
- Messages sent through live chat
- Information you provide during account setup or service configuration
We may also automatically collect certain technical information when you use our website or services, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General usage information
- Security and system logs
We only seek to collect information reasonably necessary to operate, secure, improve, and support our services.
02. How We Use Information
We may use personal information to:
- Create and manage your account
- Process orders
- Provide hosting and domain services
- Manage domain registrations and transfers
- Process billing and renewals
- Communicate important service information
- Respond to support requests
- Provide customer service
- Prevent fraud and abuse
- Protect our infrastructure
- Maintain website and account security
- Improve our website and services
- Comply with legal or regulatory requirements
- Send service-related notifications
- Send marketing communications where permitted
We do not use personal information for purposes that are materially different from those described in this Privacy Policy unless we have a lawful basis to do so.
03. Account & Client Area Data
When you create a MyPixelHosting account, we collect information necessary to establish and manage your relationship with us.
This may include:
- Name
- Email address
- Company name
- Phone number
- Billing information
- Service history
- Invoice history
- Domain information
- Support ticket history
- Account activity
Your Client Area may contain information related to your active and past services.
You are responsible for keeping your account information accurate and your login credentials secure.
04. Domain Registration Data
Domain registrations require certain registrant information to be provided to the applicable registrar and registry.
This information may include:
- Registrant name
- Organization
- Email address
- Telephone number
- Mailing address
- Administrative contact information
- Technical contact information
Domain registration information is processed according to the requirements of the applicable domain registrar, registry, and governing domain policies.
Depending on the domain extension and applicable rules, some registrant information may be hidden or protected through privacy services.
MyPixelHosting does not control the data requirements established by individual domain registries or registrars.
05. Billing & Payment Information
When you purchase services, billing information may be collected to process your transaction.
MyPixelHosting may use third-party payment processors to handle payments securely.
Depending on the payment method, these providers may collect information such as:
- Cardholder name
- Billing address
- Payment card details
- Transaction information
MyPixelHosting does not necessarily store full payment card information on its own systems.
Payment processing is also subject to the privacy practices and security standards of the applicable payment provider.
06. Support, Contact Forms & Live Chat
When you contact us through a form, support ticket, email, or live chat, we may collect:
- Your name
- Email address
- Account information
- Message content
- Technical details
- Service information
- Conversation history
We use this information to respond to your request, troubleshoot issues, provide support, maintain service records, and improve customer service.
For security-sensitive or account-specific requests, we may ask you to authenticate through your Client Area.
07. Cookies & Similar Technologies
MyPixelHosting may use cookies and similar technologies to support website functionality and improve your experience.
Cookies may be used for purposes including:
- Keeping you signed in
- Maintaining session information
- Remembering preferences
- Supporting website functionality
- Improving performance
- Measuring website usage
- Helping prevent fraud or abuse
Some cookies may be essential for the website or Client Area to function properly.
Other cookies may be related to analytics or optional services.
You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
08. Analytics & Website Usage
We may use analytics tools to better understand how visitors use our website.
These tools may collect information such as:
- Pages visited
- Approximate geographic location
- Browser type
- Device category
- Referral source
- Time spent on pages
- Website interactions
This information helps us understand website performance, improve usability, and identify areas where visitors may need better information.
Where required by applicable law, non-essential analytics technologies may be subject to consent.
09. How We Share Information
MyPixelHosting does not sell personal information to advertisers.
We may share information when reasonably necessary to operate our services, including with:
- Hosting infrastructure providers
- Domain registrars
- Domain registries
- Payment processors
- Security providers
- Email service providers
- Customer support platforms
- Live chat providers
- Software and technical service providers
- Professional advisers
- Government authorities when legally required
We seek to share only the information reasonably necessary for the relevant provider or purpose.
10. Third-Party Service Providers
MyPixelHosting relies on trusted third-party services to operate certain parts of our business.
These may include providers for:
- Hosting infrastructure
- Domain registration
- Payment processing
- SSL certificates
- Customer support
- Live chat
- Analytics
- Security
- Account management software
These providers may process personal information on our behalf or under their own applicable privacy terms.
We encourage users to review the privacy practices of third-party services where appropriate.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
These measures may include:
- Secure HTTPS connections
- Access controls
- Authentication
- Account security measures
- Server security
- Backups
- Monitoring
- Limited access to customer information
- Security tools and infrastructure protections
However, no online system, transmission method, or storage platform can guarantee absolute security.
You are responsible for maintaining the confidentiality of your passwords and account credentials.
12. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing active services
- Maintaining account records
- Processing billing
- Handling support requests
- Preventing fraud
- Meeting legal obligations
- Resolving disputes
- Enforcing agreements
Retention periods may vary depending on the type of information and the service involved.
Some information may be retained after account closure when required for legal, tax, accounting, security, fraud prevention, or operational purposes.
13. International Data Transfers
MyPixelHosting may use service providers or infrastructure located in countries different from the country where you reside.
As a result, personal information may be processed or stored outside your country.
Where required, we take reasonable steps to ensure appropriate safeguards are used for international transfers of personal information.
Our hosting infrastructure is located in the United States, and certain account or service information may therefore be processed within the United States.
14. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of your information
- Object to certain uses
- Restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
Some rights may be limited where we are legally required to retain information or where the information is necessary to provide an active service.
To submit a privacy request, contact us using the information provided below.
We may need to verify your identity before processing certain requests.
15. California Privacy Rights
If you are a California resident, applicable California privacy laws may provide additional rights regarding certain personal information.
Depending on the law applicable to your relationship with MyPixelHosting, these rights may include:
- The right to know what personal information is collected
- The right to request access
- The right to request correction
- The right to request deletion
- The right to receive information about certain disclosures
- The right not to be discriminated against for exercising privacy rights
MyPixelHosting does not sell personal information in the ordinary meaning of selling customer data to third-party advertisers.
If our data practices change in a manner that creates additional obligations under California law, this Privacy Policy will be updated accordingly.
16. Children's Privacy
MyPixelHosting services are intended for businesses and individuals capable of entering into contracts.
Our services are not directed toward children under the age of 18.
We do not knowingly collect personal information from children under 18 through our website or services.
If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.
17. Links to Other Websites
The MyPixelHosting website may contain links to third-party websites.
These may include service providers, domain registrars, payment services, social platforms, or our web design partner Pixelearte.
MyPixelHosting is not responsible for the privacy practices of third-party websites.
When you leave our website, the privacy policy of the destination website applies.
18. Changes to This Policy
We may update this Privacy Policy to reflect:
- Changes to our services
- New technologies
- New service providers
- Operational changes
- Legal requirements
- Regulatory requirements
- Changes in our data practices
The current version will always be published on this page with its updated revision date.
If a change materially affects how we handle personal information, we may provide additional notice when appropriate.
19. Contact Us
PRIVACY QUESTIONS?
If you have questions about this Privacy Policy, the information we collect, or a privacy request, contact us.
MyPixelHosting
Support: support@mypixelhosting.com