Terms of
Service
Clear terms. Fair policies.
A better hosting experience.
These Terms of Service outline the rules, responsibilities, and conditions that apply when using MyPixelHosting services.
INTRODUCTION
Welcome to MyPixelHosting.
These Terms of Service (“Terms”) govern your access to and use of MyPixelHosting websites, hosting services, domain services, email services, Client Area, support resources, and other related products or services we provide.
By creating an account, purchasing a service, or using MyPixelHosting, you acknowledge that you have read, understood, and agree to these Terms.
If you do not agree with these Terms, you should not purchase or use our services.
Throughout these Terms, “MyPixelHosting,” “we,” “us,” and “our” refer to My Pixel Hosting. “Customer,” “you,” and “your” refer to the individual or organization purchasing or using our services.
01. Acceptance of Terms
By accessing, purchasing, or using MyPixelHosting services, you agree to be bound by these Terms, our Privacy Policy, and any additional policies or conditions that apply to a specific service.
If you are purchasing services on behalf of a company or organization, you confirm that you have authority to accept these Terms on its behalf.
You must be legally capable of entering into a binding agreement in the jurisdiction where you reside.
02. Our Services
MyPixelHosting provides services that may include:
- Web hosting
- Domain registration
- Domain transfers
- Domain renewals
- DNS management
- SSL certificates
- Website backups
- Professional email hosting
- Website migration assistance
- Client Area access
- Technical support
- Related hosting and domain services
The features, storage, limits, billing cycle, and pricing applicable to a service are those displayed at the time of purchase unless otherwise stated.
We may improve, modify, replace, or discontinue features when reasonably necessary to maintain security, reliability, performance, or compatibility.
03. Your Account
You are responsible for maintaining accurate and current account information.
You are also responsible for protecting your login credentials and for all activity that occurs through your account.
You agree to:
- Provide accurate contact and billing information.
- Maintain a valid email address.
- Keep your password and account credentials secure.
- Notify us promptly if you believe your account has been accessed without authorization.
- Keep your domain registrant information accurate when required by the applicable registry or registrar.
MyPixelHosting is not responsible for losses resulting from unauthorized account access caused by compromised credentials, weak passwords, shared credentials, or failure to secure your devices.
04. Acceptable Use
MyPixelHosting services may only be used for lawful purposes.
You may not use our services to host, distribute, transmit, facilitate, or promote content or activity that:
- Violates applicable law.
- Infringes intellectual property rights.
- Distributes malware, viruses, ransomware, spyware, or malicious code.
- Facilitates phishing, credential theft, fraud, or impersonation.
- Sends unsolicited bulk email or spam.
- Attempts to gain unauthorized access to systems or accounts.
- Conducts abusive scanning, attacks, exploits, or denial-of-service activity.
- Distributes illegal or prohibited content.
- Interferes with the performance, security, or operation of our infrastructure.
- Consumes resources in a manner that materially impacts other customers or the stability of the hosting environment.
We may investigate suspected abuse and take appropriate action when necessary to protect customers, third parties, and our infrastructure.
Serious abuse or illegal activity may result in immediate suspension or termination.
05. Web Hosting Services
Hosting plans provide access to the resources and features described for the selected plan.
Customers are responsible for ensuring that their website software, plugins, applications, passwords, and content are maintained appropriately.
Hosting resources are intended for normal website and business use. Accounts that consistently create excessive load, negatively affect server stability, or interfere with other customers may require optimization, restriction, or migration to a more appropriate hosting solution.
We may contact you if your website requires additional resources or a different service level.
Where practical, we will attempt to provide reasonable notice before making changes that materially affect your hosting account.
06. Domains
Domain registrations are subject to availability and the policies of the applicable registry and registrar.
Registering or paying for a domain does not guarantee registration until the domain has been successfully processed and confirmed.
You are responsible for verifying:
- Domain spelling
- Registration period
- Registrant information
- Contact information
- Renewal status
Once a domain registration, renewal, or transfer has been successfully processed, it generally cannot be reversed.
Domain registration and renewal fees may vary by extension.
Premium domains, registry fees, redemption fees, restoration fees, or other special charges may apply in certain circumstances.
MyPixelHosting does not guarantee that a requested domain will remain available until registration has been completed.
07. Free Domain With Annual Hosting
Qualifying annual MyPixelHosting hosting plans may include one eligible domain at no additional cost.
Eligible domain extensions currently include:
.com · .net · .org · .us
The following conditions apply:
- One eligible domain is included per qualifying hosting account.
- The hosting plan must remain active and in good standing.
- The domain must remain associated with the qualifying hosting service.
- The domain must remain eligible under the program.
- Premium domains and special registry-priced domains are excluded.
- Domain availability is not guaranteed until registration is completed.
Unlike introductory offers that cover only the first year, an eligible domain may continue renewing at no additional cost while the associated qualifying hosting plan remains active and the program requirements continue to be met.
If the qualifying hosting service is canceled, terminated, downgraded to an ineligible service, or allowed to expire, the domain may remain registered to the customer, but future domain renewals will be charged at the applicable standard renewal rate.
The free-domain benefit does not create ownership rights for MyPixelHosting. Subject to applicable registration rules and payment obligations, the customer remains the registrant of the domain.
We may modify the list of eligible extensions for future purchases. Any material change affecting an existing active qualifying service will be handled according to the terms applicable to that service.
08. Email Services
Where included with your hosting plan, you may create email accounts using your hosted domain.
Email services are intended for normal business and personal communication.
They may not be used for:
- Spam
- Purchased mailing lists
- Unsolicited bulk email
- Phishing
- Malware distribution
- Fraudulent communications
- Activities that damage server or IP reputation
Delivery to any third-party mailbox provider cannot be guaranteed.
Third-party providers such as Gmail, Outlook, Yahoo, and corporate mail systems determine their own filtering and delivery policies.
09. Website Backups
MyPixelHosting may provide automated backups as part of certain hosting services.
Backups are intended as an additional recovery resource and should not be treated as the customer’s only copy of important data.
Although we take reasonable measures to maintain backup systems, no backup system is guaranteed to be complete, current, or recoverable in every circumstance.
Customers remain responsible for maintaining independent copies of important website files, databases, email, and other critical business data.
Backup retention periods may vary according to service configuration and available infrastructure.
We do not guarantee indefinite retention of backups after an account is canceled, suspended, or terminated.
10. Billing & Payments
Services are billed according to the billing cycle selected at checkout.
You agree to pay all applicable fees for the services you purchase.
Prices displayed during checkout are those applicable to the selected service and billing period unless a pricing error has occurred.
You are responsible for keeping your payment information current.
Taxes, government charges, registry charges, transaction fees, or other legally required charges may be added where applicable.
A failed payment does not automatically cancel your obligation to pay for services already provided.
11. Renewals
Unless otherwise indicated, recurring services may renew automatically according to the billing cycle associated with the account.
It is your responsibility to review renewal invoices, keep payment information current, and ensure payment is completed before the applicable due date.
Renewal pricing may differ from the original purchase price.
Domain renewals are particularly time-sensitive. Failure to renew a domain may result in:
- Website interruption
- Email interruption
- Expiration
- Redemption fees
- Loss of the domain
We recommend maintaining current contact information so you can receive important renewal notifications.
12. Cancellations & Refunds
You may request cancellation of an eligible service through the MyPixelHosting Client Area or another approved support channel.
Cancellation of one service does not automatically cancel other services associated with the same account.
For example, canceling hosting does not necessarily cancel a domain registration.
Domain registrations, renewals, transfers, redemption fees, SSL certificates, licenses, and other third-party or registry transactions may be non-refundable once processed.
Any refund eligibility for hosting or other services will be determined according to the offer, billing terms, or refund conditions presented at the time of purchase and applicable law.
Cancellation does not remove outstanding balances already due.
Customers should download or otherwise preserve any important data before a hosting cancellation becomes effective.
13. Suspension & Termination
We may suspend or terminate a service when reasonably necessary for reasons including:
- Non-payment
- Fraud or suspected fraud
- Security threats
- Abuse
- Illegal activity
- Spam
- Malware
- Phishing
- Excessive resource usage
- Violation of these Terms
- Violation of registry or registrar requirements
- Conduct that threatens our infrastructure or other customers
Where circumstances allow, we may provide notice and an opportunity to resolve the issue.
However, immediate suspension may occur when necessary to protect infrastructure, customers, third parties, or the public.
Suspension does not eliminate outstanding payment obligations.
Data associated with terminated accounts may eventually be deleted and may not be recoverable.
14. Service Availability
We work to provide reliable hosting and infrastructure, but no internet-based service can guarantee uninterrupted operation.
Services may occasionally be affected by:
- Scheduled maintenance
- Emergency maintenance
- Network disruptions
- Hardware or software failures
- Cyberattacks
- Upstream provider failures
- DNS disruptions
- Registry or registrar issues
- Events outside our reasonable control
MyPixelHosting does not guarantee 100% uninterrupted availability unless a specific written Service Level Agreement expressly states otherwise.
We may perform maintenance when needed to protect security, stability, and performance.
15. Website Migration
MyPixelHosting may provide migration guidance or assistance for eligible websites.
Migration feasibility depends on factors including:
- Existing hosting provider
- Website platform
- Account access
- File size
- Database configuration
- Email configuration
- Security restrictions
- Software compatibility
We cannot guarantee that every website can be migrated automatically or without modification.
Customers should maintain a current backup before beginning a migration.
Unless expressly agreed otherwise, migration assistance does not include website redesign, repair of broken software, custom development, malware remediation, or compatibility work.
16. Customer Content & Data
You retain ownership of the content and data you upload to your account.
You grant MyPixelHosting the limited permission necessary to store, transmit, back up, process, and display that content solely as required to provide the services.
You are responsible for ensuring that you have the legal right to host and distribute your content.
We do not claim ownership of your website, business content, files, photographs, databases, or other original materials merely because they are stored on our infrastructure.
17. Third-Party Services
Certain MyPixelHosting services depend on third-party providers.
These may include:
- Domain registries
- Domain registrars
- Data centers
- Software providers
- Payment processors
- Security services
- Email delivery systems
- Control-panel software
- Certificate authorities
Those services may be subject to additional third-party terms and technical limitations.
MyPixelHosting is not responsible for outages, policy changes, or failures caused solely by third parties outside our reasonable control.
18. Support
Support is available through the channels offered by MyPixelHosting, which may include:
- Client Area
- Support tickets
- Knowledgebase
- Contact forms
- Live chat
Customers requiring account-specific or security-sensitive assistance may be required to authenticate through the Client Area before support can be provided.
Support covers MyPixelHosting services and their normal operation.
Support does not automatically include custom web development, website redesign, third-party software debugging, SEO, marketing, or application development.
Professional web design and related creative services may be provided separately through our web design partner, Pixelearte.
19. Limitation of Liability
To the maximum extent permitted by applicable law, MyPixelHosting will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use or inability to use our services.
This includes, without limitation, loss of:
- Revenue
- Profits
- Customers
- Business opportunities
- Data
- Website traffic
- Reputation
To the extent permitted by law, MyPixelHosting’s total liability arising from a specific paid service will not exceed the amount paid by the customer to MyPixelHosting for that service during the twelve months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
20. Indemnification
You agree to indemnify and hold harmless MyPixelHosting, its owners, employees, contractors, service providers, and affiliates from claims, damages, liabilities, expenses, or reasonable legal costs arising from:
- Your use of our services
- Your website or content
- Your violation of these Terms
- Your violation of applicable law
- Your infringement of third-party rights
- Activities conducted through your account
This obligation applies only to the extent permitted by applicable law.
21. Changes to These Terms
We may update these Terms when necessary to reflect:
- Changes to our services
- New features
- Security requirements
- Operational changes
- Legal or regulatory requirements
- Third-party provider requirements
The current version will be published on this page with an updated revision date.
Material changes may also be communicated through the Client Area, email, or another reasonable notification method.
Continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms where permitted by law.
22. Governing Law
These Terms are governed by the laws of México without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.
Any dispute arising from these Terms will be handled in the courts or other dispute-resolution venue having jurisdiction in Tijuana, Mexico, unless applicable law requires a different venue.
23. Contact Us
QUESTIONS ABOUT THESE TERMS?
If you have questions about these Terms of Service or how they apply to your MyPixelHosting account, contact us before purchasing or using a service.
MyPixelHosting
Support: support@mypixelhosting.com